Although we have seen a sharp increase in remote working over the last few years, some industries have always had a remote or field workforce. Construction workers, mine workers, warehouse agents, as well as security guards, firefighters, hotel staff, etc. have always been a part of the deskless workforce. The concept of Push-to-Talk technology is not new to the field workforce. Walkie-talkies, two-way radios, and Land Mobile Radios (LMRs) have been used for ages to keep the field workforce connected. However, due to the big list of shortcomings that these radio communication tools present, the PTT technology has upgraded itself and is now capable of being integrated into smartphones which can be leveraged over cellular networks – PTT over cellular (PoC).
These PoC systems are created by installing PTT software on the field employees’ smartphones, which helps the device mimic the functionality of a walkie-talkie. Most businesses that have a field workforce are investing in PTT software to enable instant connectivity to their field employees from anywhere in the world. A report suggests that the global Push-to-Talk market size is expected to grow from USD 29.2 billion in 2021 to USD 45.2 billion by 2026.
Benefits of Modern-Day Push-to-Talk for Businesses
Integrating Push-to-Talk functionality in smartphones allows businesses to experience the best of both worlds. You can have PTT connectivity straight from your smartphones, without carrying around extra dedicated devices that pose coverage restrictions. You can use your slick smartphone to leverage ultra-fast PTT connectivity over cellular networks.
Here’s a list of benefits your business can experience with the modern-day PTT:
- You can manage your field workforce across geographies. Distance and coverage need not be a barrier to seamless communication.
- You can establish reliable and to-the-point communication in time-critical field operations.
- You can create and execute group calls. This helps reduce time on individual phone calls and also reduces call costs for businesses.
- You can enable hands-free and eyes-free communication for your field workforce.
- You can skip lengthy dialing and typing procedures, simply press the button and talk.
- You can keep your field workforce well-engaged by broadcasting critical information and company-wide updates.
- You can discuss critical matters in real-time for better decision-making.
Also read: How Does the NuovoTeam Push-to-Talk App Solve Field Service Communication Challenges?
How Can Various Industries Make the Most of the PTT Technology?
Diverse industrial sectors have a large field workforce that keeps their company’s processes running smoothly beyond office perimeters. The modern-day PTT technology can streamline communication for all these on-field teams.
Let’s understand how various businesses can use the PTT technology to their advantage:
1. Construction
PTT allows multiple teams across diverse construction sites to coordinate. Site managers can broadcast important operational updates or convey emergencies across their field workforce speedily.
2. Logistics & Transportation
Line managers, warehouse employees, dispatchers and delivery agents can connect instantly with the fleet drivers using PTT. Drivers can conveniently share real-time locations to keep the other units of the supply chain informed about their arrival and departure.
3. Retail
PTT allows your sales executives to amp up their customer service by communicating with various teams from anywhere. You can create multiple channels to conduct group PTT calls to offer speedy resolutions to your customers. Whether you want to get in touch with your warehouse employees to find out the stock availability or share instant images and videos of the in-house products, modern-day PTT software enables all of it with a single platform.
4. Security Services
Security services are required by almost all businesses today. You see professional security guards present at stores and restaurants, event security managers at various functions, and surveillance operators monitoring tonnes of CCTVs with a common goal of offering protection. When it comes to the safety of personnel or property, security guards need to be constantly aware of their surroundings and stay in touch with their crew. What better than push-button connectivity to coordinate with your team? PTT apps serve the purpose of rapid communication, along with other useful features such as location sharing, over-the-air image & file sharing and SOS alerts.
5. Hospitality
Customer experience is critical to improving market presence in the hospitality industry. Hotels, restaurants, movie theaters, and airports have a large on-site staff for seamless operational efficiency and enhancing customer experience. Implementing PTT software can help your front desk employees coordinate easily with housekeeping, ground staff or on-site support staff.
6. Emergency Services
When public safety is involved, traditional modes of communication fall short in terms of speed and reliability. PTT enables emergency communication which is vital for first responders. Be it firefighters, ambulance drivers or policemen, PTT helps these everyday heroes with what matters most – speedy connectivity.
NuovoTeam Push-to-Talk (PTT): A Game-Changer for Businesses
NuovoTeam is a PTT app that allows users to leverage PTT over cellular networks. This helps businesses overcome the restrictions of traditional radio-based PTT devices, and helps diverse industries leverage instant press-button connectivity for their field workforce.
NuovoTeam can be easily installed on Android and iOS smartphones using the Google PlayStore or the Apple App Store and has a simple interface. It does not need the user to be highly tech-savvy.
With NuovoTeam, the employees can;
- Experience seamless collaboration not just with PTT, but with several other features such as video and multimedia messaging.
- Find contacts of anyone in the organization using the corporate directory.
- Use a wide range of smartphones (Android Phones or iPhones), rugged devices or custom/purpose-built devices.
- Leverage PTT connectivity from any machine that supports a Chrome browser with NuovoTeam’s Desktop PTT.
- Act quickly and gain instant help in crisis situations with SOS alerts.
- Line managers can gain insights into their field employees’ locations, attendance and working hours.
Closing Lines
Push-to-Talk technology allows you to enjoy rapid connectivity with your field employees from anywhere in the world. PTT helps businesses streamline their communication across their field workforce, a factor neglected by many. You can get the best of PTT connectivity and many more features that collectively help you to improve your bottom-line communication simply by implementing NuovoTeam PTT software.
